Ipahad FAQ

Frequently Asked Questions (FAQ)  for Ipahad 


Q: What is Ipahad and what makes it unique?

A: Ipahad is a social venture that partners with farmers, NGOs, self-help, and producer groups in the Uttarakhand region. We trade in naturally grown products from high altitude areas of Uttarakhand. What sets us apart is our commitment to social impact and supporting local communities while offering high-quality, natural products.

Q: What product categories does Ipahad offer?

A: we deals in following categories

  • Himalayan Rajma
  • Dals and Pulses
  • Handicrafts
  • Herbs
  • Nuts & Seeds
  • Seasonings & Spices
  • Flour
  • Millet

Q: Are the products on Ipahad organic and sustainably sourced?

A: Yes, at Ipahad, we prioritize organic and sustainably sourced products. We work closely with our partners to ensure that the products meet our standards of quality and sustainability.

Q:How does Ipahad support local communities in Uttarakhand?

A: Ipahad partners with farmers, NGOs, self-help groups, and producer groups in Uttarakhand, providing them with a platform to sell their products directly to consumers. This partnership not only helps these communities gain access to a wider market but also promotes economic empowerment and sustainable livelihoods.

Q:. What payment methods does Ipahad accept?

A: Ipahad accepts various payment methods, including credit/debit cards, online banking, UPI and other secure payment gateways. We aim to provide convenient and secure payment options for our customers.

Q: Does Ipahad offer free shipping?

A: Yes, we provide free shipping on all orders to ensure a seamless shopping experience for our customers.

Q: Can customers track their orders?

A: Absolutely! We provide order tracking services so you can monitor the progress of your shipment until it reaches your doorstep. You can track your in real time in account section, also we will provide tracking details via whatsapp and email.

Q: What is Ipahad's return policy?

A: We understand that sometimes products may not meet your expectations. Therefore, we offer a hassle-free return policy. If you're not satisfied with your purchase, you can return the item(s) at no additional cost.

Q: Are there any return fees?

A: No, there are no return fees. We believe in making your shopping experience as convenient and enjoyable as possible, which includes easy returns without any extra charges.

Q:How can I initiate a return?

A: To initiate a return, simply contact our customer support team within 7 days of receiving your order. They will guide you through the process and ensure a smooth return experience.

Q: How long does it take to process a refund?

A: Once we receive your returned item(s), we will process the refund within 7 days. Please note that the refund timeline may vary depending on your payment method and financial institution.

Q: Is there a warranty on Ipahad products?

A: While we strive to offer the highest quality products, we do not provide a warranty. However, if you encounter any issues with your purchase, please don't hesitate to contact us, and we'll do our best to assist you.

Q: How can I contact Ipahad for further assistance?

A: You can reach out to our customer support team via email at Info@ipahad.com, by call at +91 6398777323 or by Whatsapp at +91 9258777899. We're here to help with any questions or concerns you may have.

Q: Are Ipahad's products grown without chemicals and pesticides?

A: Yes, all of Ipahad's products are naturally grown without the use of chemicals and pesticides, ensuring their quality and purity.

Q: Does Ipahad offer cash on delivery (COD) as a payment option?

A: No, Ipahad does not offer cash on delivery. We accept online payments for a seamless shopping experience.

Q: How does Ipahad ensure the quality of its products?

A: Ipahad sources its products directly from local farmers of high altitude areas in Uttarakhand, ensuring freshness and quality. Additionally, our commitment to natural farming practices guarantees the purity and authenticity of our products.

Q: Can I find unique and locally sourced items at Ipahad?

A: Absolutely! Ipahad takes pride in offering unique and locally sourced items from the picturesque regions of Uttarakhand, providing customers with an authentic taste of the Himalayas.

Q: How long does it take for Ipahad to deliver orders?

A: Normally order delivered in 3-5 days.  Delivery times may vary depending on your location, but we strive to ensure prompt delivery within the specified timeframe. You can track your in real time.

Q: Are there any special promotions or discounts available at Ipahad?

A: Ipahad occasionally offers special promotions and discounts to our valued customers. Be sure to sign up for our newsletter or follow us on social media to stay updated on the latest deals and offers.

Q: Why are products from high altitude areas and the Himalayan Range special?

A: Products from these regions are rich in nutrition and taste due to the unique climate and altitude. Additionally, Ipahad ensures that no chemicals are used in farming, making the products even more wholesome.

Q: Where is Ipahad's office located?

A: Ipahad's office is located at A20, Jyoti Vihar, Shastri Enclave, Dehradun, Uttarakhand.

Q: How long does it take to process returns?

A: Once we receive your returned item, we aim to process your refund or replacement within 7 days.

Q: Can I exchange a product for a different one?

A: Yes, you can exchange a product for a different one of equal or lesser value. Contact our customer service team to arrange the exchange.

Q: Does Ipahad have a physical store?

A: At the moment, we operate solely as an online retail store. However, we may explore the possibility of physical stores in the future.