Return and Refund

We want you to be completely satisfied with each and every purchase. We believe that the creation of a bridge between consumers and ground-level artisans, craftsmen and farmers depends on high-quality products and extraordinary customer service.

At, we strive to provide you with a seamless online shopping experience and quality products. We understand that there may be instances where you need to return a product or request a refund. Please read our return and refund policy carefully to understand your rights and obligations.

Return Policy

  1. Time Frame: You can initiate a return within 7 days from the date of delivery of the product.
  2. Eligibility for Returns: To be eligible for a return, the product must be unused, in the same condition as received, and in its original packaging with all tags, labels, and accessories intact.
  3. Return Process:
    • Log in to your account.
    • Go to the ‘My Orders’ section.
    • Select the order containing the product you wish to return.
    • Follow the on-screen instructions to initiate the return process.
    • You will receive an email with further instructions on returning the product to us.
  4. Return Shipping: We provide free return shipping. You will receive a prepaid shipping label via email.
  5. Inspection and Approval: Once we receive the returned product, it will undergo a thorough inspection. If the product meets our return eligibility criteria, a refund will be processed.

Refund Policy

  1. Refund Time: We understand the importance of a prompt refund. Refunds will be processed within 2-3 business days after the returned product is received and inspected.
  2. Refund Method: Refunds will be issued in the original form of payment used for the purchase. For example, if you paid by credit card, the refund will be credited to the same credit card.
  3. Full Refunds: We offer full refunds for eligible returned products. There are no refund charges or restocking fees.
  4. Contact Us: If you have any questions or need assistance with the return and refund process, please contact our customer support team at We are here to help you.

Important Notes:

  • In the event of a product exchange, the new product will be shipped to you once the returned item is received and inspected.
  • If the product you received is damaged, defective, or incorrect, please contact us within 7 days of delivery, and we will arrange for a replacement or refund.
  • We reserve the right to refuse returns and refunds for products that do not meet our return eligibility criteria.
  • This return and refund policy is subject to change, and any updates will be posted on our website.

By shopping with, you agree to abide by this return and refund policy. We value your trust and aim to provide you with the best customer service possible. Thank you for choosing for your online shopping needs.

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